Refund Policy

Eligibility

You can request a full refund within 7 days of payment, without giving a reason, if you have used less than 20% of the credits issued by that order. Both conditions must be met; usage is checked for that specific order, not your total account balance.

Orders outside the 7-day window, or with 20% or more of their credits used, do not qualify under this policy. We do not offer partial refunds.

How to request a refund

Email our support address with the email used for your purchase or your order number:

support@retouchly.ai

During Phase 1, refunds are handled manually. We check the payment date and that order's credit usage, issue the full refund through the payment provider's dashboard, and then revoke the remaining credits issued by that order. We confirm completion after both steps are done.

Subscription refunds are requested the same way: email us with the email address on the subscription or an order number from any of its charges.

Refunds are returned to the original payment method. The time for the funds to appear depends on the payment provider and your bank.

Subscriptions

Monthly plans renew automatically. Each charge — the first payment and every renewal — counts as one order under this policy: you can request a full refund within 7 days of that charge if less than 20% of the credits issued for that billing period have been used. Usage is measured against the credits issued for that period, not your total account balance. When a subscription charge is refunded, the remaining credits issued for that period are revoked. We do not offer partial refunds.

You can cancel in Settings → Billing. Cancelling stops future renewals and does not refund the current period: the plan and its remaining credits stay available until the end of the current billing period, and we do not pro-rate it. If you want the current period refunded, the rule above applies.

Credits issued by the subscription expire at the end of each billing period and do not carry over. Credit-pack credits never expire. When both are available, subscription credits are used first.

Your purchased credits

Purchased credit packs never expire and are not invalidated by later price changes. Changes to prices or pack sizes apply only to new products; historical orders and credits already issued are not changed retroactively. If an order is refunded, its remaining credits are revoked as described above.